Cancellation & Refund Policy

At NATVEXA™, we want your shopping experience to be simple and transparent.

This policy explains when an order may be cancelled and how eligible refunds are processed.

1. ORDER CANCELLATION

You may request cancellation of an order before it has been processed for shipment.

To request cancellation, contact us as soon as possible at:

Please include your order number and registered mobile number or email address.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the request will be handled according to our Return & Replacement Policy and applicable law.

2. REFUNDS FOR CANCELLED ORDERS

If an eligible cancellation is approved after payment has been received, the refundable amount will be processed through the applicable payment method.

The time taken for the refund to appear in your account may depend on the payment provider or bank.

3. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, defective, tampered with, incorrect or materially different from what was ordered, please contact us promptly with:

• Order number

• Photographs of the outer package

• Photographs of the product

• Photographs of the shipping label

• A description of the issue

We will review the request and determine the appropriate resolution, which may include replacement, refund or another remedy as applicable.

4. NON-DELIVERY

If an order is marked delivered but you have not received it, contact us promptly so that we can investigate the shipment with the relevant delivery partner.

5. REFUND TIMELINE

Approved refunds are generally initiated within:

Approved refunds are generally initiated within 3–4 business days.

The time required for the amount to reach your account may vary depending on the payment provider or bank.

6. NON-REFUNDABLE / NON-RETURNABLE PRODUCTS

For hygiene, safety and product-integrity reasons, opened or used products may be subject to restrictions on return or refund, except where applicable law provides otherwise or where the product is defective, damaged, incorrect or otherwise eligible for a remedy.