Return & Replacement Policy

NATVEXA™ is committed to delivering products in good condition and as described on our website.

1. ELIGIBLE ISSUES

You may contact us if you receive:

• A damaged product

• A defective product

• An incorrect product

• A product that is materially different from the product ordered

• A package that appears to have been tampered with

2. HOW TO REPORT AN ISSUE

Please contact us at care@natvexa.com and provide:

• Order number

• Your name and contact details

• Clear photographs of the package

• Clear photographs of the product

• Shipping label photographs

• A brief description of the issue

We may request additional information where reasonably necessary to investigate the matter.

3. REVIEW PROCESS

Once we receive your request, our team will review the information provided.

Depending on the circumstances, the resolution may include replacement, refund or another appropriate remedy.

4. OPENED PRODUCTS

Because our products are intended for consumption, opened or used products may not be eligible for ordinary returns unless the product is defective, damaged, incorrect or otherwise covered by applicable consumer rights.

5. WRONG PRODUCT

If you receive a product different from the product ordered, please contact us promptly.

Where the error is confirmed, we will arrange an appropriate resolution.

6. RETURN SHIPPING

Where a return is approved because of a confirmed product defect, damage, incorrect product or other issue attributable to us, applicable return shipping arrangements will be communicated by our support team.