Terms & Conditions

Welcome to NATVEXA™.

These Terms & Conditions govern your access to and use of the NATVEXA™ website and your purchase of products available through our online store.

The website and products are operated by Velvet Informatics Private Limited, under the brand NATVEXA™.

By accessing this website, placing an order, or using any services provided through the website, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use this website.

1. ABOUT NATVEXA™

NATVEXA™ is a wellness brand offering health and wellness products through its online platform.

NATVEXA™ is a brand name and does not constitute a separate legal entity from the entity that owns and operates the business.

2. ELIGIBILITY

You must be legally capable of entering into a binding contract under applicable law to place an order on our website.

If you are purchasing a product for another person, you confirm that you have the authority to make the purchase on their behalf.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, ingredients, images, nutritional information, pricing and other information displayed on the website are accurate and up to date.

However, packaging, colours, labels and product appearance may vary from images displayed online.

The product label supplied with the product should be treated as the final reference for ingredients, serving instructions, warnings and other product-specific information.

4. PRODUCT USE

Our products should be used only according to the directions, serving recommendations and warnings provided on the product packaging.

Do not exceed the recommended serving unless advised by an appropriately qualified healthcare professional.

If you are pregnant, breastfeeding, taking medication, have a medical condition, or have any concerns regarding the use of a supplement, consult a qualified healthcare professional before use.

5. ORDERS

An order placed through our website constitutes a request to purchase the selected products.

We reserve the right to accept, reject or cancel an order where reasonably necessary, including in cases involving pricing errors, inventory issues, suspected fraudulent activity, incorrect information, or circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.

6. PRICING AND PAYMENT

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes and delivery charges, where applicable, will be displayed during the checkout process.

We may change product prices, offers or promotional terms at any time. Changes will not affect an order that has already been confirmed, except where required by law or where an obvious pricing error has occurred.

7. SHIPPING AND DELIVERY

Orders are shipped to serviceable locations within India, subject to availability and the delivery terms displayed on the website.

Estimated delivery timelines may vary depending on location, courier availability, weather, public holidays and other circumstances beyond our reasonable control.

For detailed information, please refer to our Shipping & Delivery Policy.

8. CANCELLATION, RETURNS AND REFUNDS

Cancellation, return, replacement and refund requests are governed by our Cancellation & Refund Policy and Return & Replacement Policy.

Please review those policies before placing an order.

9. INTELLECTUAL PROPERTY

All content appearing on this website, including the NATVEXA™ name, trademarks, logos, graphics, photographs, product images, text, designs, layouts, videos and other materials, is owned by or licensed to Velvet Informatics Private Limited or its respective rights holders.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit any website content without prior written permission.

10. USER CONDUCT

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorised access to the website or its systems.

• Interfere with the security or operation of the website.

• Submit false or misleading information.

• Use the website to distribute harmful, fraudulent or malicious material.

• Copy or reproduce website content without permission.

11. THIRD-PARTY SERVICES

Our website may use third-party services including payment gateways, logistics providers, analytics services, technology providers and other service providers.

Your use of those services may also be subject to their respective terms and policies.

12. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free or available at all times.

13. LIMITATION

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer right or legal protection that cannot lawfully be excluded or restricted under applicable law.

14. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

Updated terms will be published on this page with the revised effective date.

15. GOVERNING LAW

These Terms & Conditions shall be governed by the laws applicable in India, subject to applicable consumer protection laws and the jurisdiction of competent courts.