Privacy Policy

Last Updated: 22 September 2026

At NATVEXA™, your privacy matters to us.

This Privacy Policy explains how Velvet Informatics Private Limited, operating under the brand NATVEXA™, collects, uses, stores and protects personal information when you visit our website, place an order, contact us or otherwise interact with our services.

1. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect information such as:

• Name

• Email address

• Mobile number

• Billing and shipping address

• Order and transaction information

• Product preferences

• Customer service communications

• Information you provide through forms or enquiries

• Device, browser and website usage information

• IP address and related technical information

• Cookie and similar technology information

We collect only information that is reasonably necessary for the relevant purpose.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfil orders.

• Process payments.

• Arrange delivery.

• Provide customer support.

• Respond to enquiries.

• Send transactional communications.

• Improve our website and services.

• Understand website usage and performance.

• Prevent fraud and misuse.

• Comply with applicable legal and regulatory requirements.

• Communicate relevant products, offers or updates where permitted and where applicable consent or legal requirements are satisfied.

3. PAYMENT INFORMATION

Payments may be processed through third-party payment service providers.

We generally do not store complete payment card details on our own systems.

Payment information may be processed directly by the relevant payment service provider according to its privacy and security practices.

4. COOKIES

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve performance and support relevant marketing activities.

You may be able to manage certain cookie preferences through your browser or available website controls.

5. SERVICE PROVIDERS

We may share necessary information with trusted service providers that help us operate our business, including:

• Payment processors

• Shipping and logistics partners

• Technology and hosting providers

• Customer support providers

• Analytics providers

• Marketing and communication providers

Such sharing is limited to information reasonably necessary for the relevant service or purpose.

6. LEGAL AND REGULATORY REQUIREMENTS

We may disclose information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, governmental requests or to protect our legal rights and interests.

7. DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, providing services, maintaining business records, resolving disputes and complying with applicable legal obligations.

9. YOUR RIGHTS

Subject to applicable law, you may have rights relating to your personal data, including rights to access information, correction, withdrawal of consent where applicable, grievance redressal and other rights provided under applicable data protection law.

Requests may be made by contacting us at:

care@natvexa.com